Enter your search term here...
to submit a new ticket
Check ticket status
As employee on the payroll at JAM!.
What does that mean for you?
What are the greatest advantages?
When will I receive my new login data?
From which date onwards is it not possible anymore to log into the old portal?
I still have an app on my phone that is developed by Akyla, does that still work?
What is the website and where can I login?
View all 17
Contracts, payslips & financial statements
When will I receive my financial statements?
Where can I find a detailed explanation of the pay slip?
When will I receive my payslip?
How do I sign my employment agreement?
What is 'loonheffingskorting' and where can I adjust this?
View all 16
How much vacation money do I build up?
How do I get my vacation hours paid out?
I am an on-call employee. Do I also build up vacation days?
I am resigning and there are reserved amounts in my name. How can I have this paid?
When will my vacation allowance be paid?
View all 7
Payroll & cao
Can I get an employer's declaration via JAM!?
Can JAM! employ me with other employers?
What is the difference between a payroll company and an employment agency?
Why should I upload my identification card?
I have not received an SMS code or email. What should I do?
I can no longer log in to my account. What should I do?
What is the employer's contribution (inlenersbeloning)?
My salary is incorrect or I have not received it as yet. What should I do?
On which date will I be paid?
I have new bank account number, how do I communicate this?
Illness, pregnancy and leave
Do I have to go to a company doctor if I become ill?
What is a waiting day?
What do I get paid in the event of illness?
I am pregnant. Do I have to inform you of this?
What changes for me now JAM! bears the excess of the Health Insurance Act (Ziektewet) risk since July 1, 2019?
View all 6
Termination of employment
I want to resign. What should I do?
What personal data is administered and what will be done with this?
Offer fixed hours
Do I get a contract for an indefinite or fixed term?
What happens if I cannot work due to other obligations and/or another workplace?
If I don't work, will I still be paid?
Will my overtime be paid?
Is there a chance I have to catch up for hours?