Explanation of Advance Payment, also known as Salary Payment:

With certain clients, an agreement has been made to provide an advance payment. Essentially, this means that you receive your salary in advance before all the hours for that month are known. Some clients may choose to pay 100% of the advance, while others may opt for 90% or 80% payment of the advance.

Where can I see how much advance payment/salary I have received?

At the bottom of your payslip, under the section "Advance payment(s) granted," you will find the line "monthly + yearly salary payment."

My advance payment is incorrect, what should I do?

Is the advance payment lower than you expected? That's possible! We calculate the advance payment, which may differ from your actual net salary. However, since you receive an advance payment before all the hours are processed, it's possible that you will receive a supplementary payment once all the hours have been accounted for. This supplementary payment is always made in the first week of the new month. You can find more information about payment dates in the welcome document available in your MyJAM! account.

My advance payment this month is lower than my advance payment from last month, why is that?

This can be due to various factors. Perhaps you were sick last month, which resulted in receiving a salary at 95%. In this case, you initially received an excess salary, which will be adjusted in subsequent advance payments/salary payments.

Additionally, it's also possible that you have a wage garnishment. Read more about this under the section "Wage garnishment."